Shipping Policy

At Gnashers, we strive to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the delivery of our sustainable oral care products within the United Kingdom, in compliance with UK consumer goods regulations. Please read this policy carefully before placing an order.

1. Order Processing:

 - All orders are processed within 1-3 business days (excluding weekends and public holidays) upon receiving payment confirmation.
- Once your order is processed, you will receive a confirmation email with your order details and tracking information.

2. Shipping Methods:

 - We currently offer standard shipping for all orders within the United Kingdom.
- The estimated delivery time for standard shipping is 2-4 business days.
- Please note that delivery times may vary depending on the destination and unforeseen circumstances beyond our control.

3. Shipping Charges:

- We offer free shipping for all orders within the United Kingdom.
- Any additional charges, such as import duties or taxes, will be the responsibility of the customer. Please consult your local customs office for more information regarding such charges.

4. Delivery Address:

- It is your responsibility to provide accurate and complete shipping information when placing an order.
- We will deliver the products to the address specified during the checkout process. We cannot be held responsible for any delays or delivery issues arising from incorrect or incomplete address details.

5. Order Tracking:

 - Once your order is shipped, you will receive a tracking number via email.
- You can track the progress of your shipment by visiting the carrier's website and entering your tracking number.

6. Delivery Issues:

- In the rare event that you experience any issues with the delivery of your order, please contact our customer support team as soon as possible.
- We will work diligently with the shipping carrier to resolve any delivery problems and ensure a satisfactory outcome.

7. Lost or Damaged Shipments:

- If your order is lost or damaged during transit, please notify us immediately.
- We will initiate an investigation with the shipping carrier to locate your package or arrange for a replacement if necessary.
- In the case of damaged shipments, please provide photographic evidence to support your claim.

8. Returns and Refunds:

- For information regarding our return and refund policy, please refer to our dedicated Returns Policy page on our website.

9. International Shipping:

- Currently, we only ship within the United Kingdom. We do not offer international shipping.