Returns Policy

At Gnashers, we want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning and exchanging products purchased from our website, in compliance with UK consumer goods regulations. Please read this policy carefully before initiating a return.

1. Eligibility:

- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products, such as personalized items or products with hygiene concerns, may not be eligible for return. Please refer to the specific product description for any exceptions.

2. Initiation of Return:

- If you wish to return a product, please contact our customer support team within 14 days calendar days from the date of delivery.
- Please provide your order number, the reason for the return, and any relevant details about the product.

3. Return Authorization:

- Our customer support team will guide you through the return process and provide you with a Return Authorisation Number (RAN).
- Please include the RAN on the return package and any associated documentation.

4. Return Shipping:

- You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the product.
- Please pack the product securely to prevent damage during transit.

5. Inspection and Refunds:

- Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1.
If the product is deemed eligible for a refund, we will process the refund to the original payment method within 14 business days.
- Please note that the refund amount may exclude any shipping charges or additional fees incurred during the initial purchase.

6. Exchanges:

- If you would like to exchange a product for a different size, color, or variant, please follow the return process outlined above.
- Once we receive the returned product and it is deemed eligible for exchange, we will process the new order and ship the
exchanged product to you.
- Any price differences between the original and exchanged products may be subject to adjustment.

7. Damaged or Defective Products:

-  If you receive a damaged or defective product, please contact our customer support team immediately.
- We may request photographic evidence or other documentation to assess the issue.
- If the product is confirmed to be damaged or defective, we will provide you with return instructions and arrange for a replacement or refund, as per your preference.

8. Statutory Rights:

- This Returns Policy does not affect your statutory rights as a consumer under UK law.If you have any questions or need further assistance regarding our Returns Policy, please do not hesitate to contact our customer support team. We are here to help you.